Terms of Service

Pacts is operated by [YOUR FULL LEGAL NAME], [e.g. a sole trader established in Spain]. By creating an account or using the service you agree to these terms. If you are using Pacts on behalf of an organisation, you confirm you are authorised to bind it, and “you” means that organisation.

Pacts lets you publish a set of terms at a private link, records when a named person affirmatively accepts them, and stores an immutable record of that event including the exact version accepted and a cryptographic hash of its content.

What we do stand behind is narrower and more concrete: that the record we produce accurately reflects what our systems observed at the time, and that it has not been altered since. Acceptance records are append-only by design — there is no function anywhere in the product that edits or deletes one, including for us.

You are responsible for keeping your credentials secure and for everything done through your account. Tell us promptly at [support@pacts.io] if you believe it has been compromised. Signing out ends your sessions on every device.

You must be at least 16 years old and provide accurate registration details.

The terms you publish, your branding, and your contact records remain entirely yours. You grant us only the permission needed to run the service: to store your content, display it to the recipients you designate, and include it in the records and certificates the product produces.

You are responsible for ensuring that:

• you have the right to publish the content you upload;
• you have a lawful basis for sending terms to the people you add as contacts, and for holding their details;
• the terms themselves comply with the law that applies to you and to them.

You agree not to use Pacts to:

• send unsolicited bulk email, or add contacts who have not agreed to hear from you;
• impersonate anyone, or misrepresent who is asking for acceptance;
• publish unlawful, deceptive, or knowingly misleading terms;
• attempt to access another workspace's data, probe our systems, or circumvent rate limits and security controls;
• reverse engineer the service, or resell it without our written agreement.

We may suspend an account that breaches this section. Where we can, we will tell you first and give you a chance to put it right.

Pacts is currently free to use. A paid Pro tier is described in the app, but it cannot yet be purchased and nothing is charged — registering interest in Pro creates no obligation on either side and does not change your plan.

When paid plans become available we will publish the prices and give existing account holders notice before any charge applies. Nothing in these terms commits you to a future purchase.

Plan limits affect what you can see and export, never what we keep. Moving to a lower tier does not delete your records or your published versions.

We aim to keep Pactsavailable and working, but it is provided “as is” and we offer no uptime guarantee. We may change, suspend or discontinue features. If we plan to discontinue the service altogether, we will give you reasonable notice and a way to export your records first.

To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

To the fullest extent permitted by law, we are not liable for indirect or consequential loss, loss of profits, loss of business, or loss of data. This expressly includes any loss arising from an agreement being found unenforceable, or from a record being challenged or rejected as evidence.

Our total liability arising out of or relating to the service is limited to the greater of the amount you paid us in the twelve months before the claim, or 100 EUR. Nothing here limits liability that cannot lawfully be limited, including for death or personal injury caused by negligence, or for fraud.

You may stop using Pacts and close your account at any time by writing to [support@pacts.io]. Export your records before you do — see the Privacy Policy for what happens to data afterwards, and note that acceptance records are retained where they may be needed as evidence of a legal act.

We may terminate an account for a material breach of these terms, or if required by law.

We may update these terms. If a change is material we will email account holders before it takes effect, and update the version and date at the top of this page. Continuing to use the service after that means you accept the new version.

These terms are governed by [GOVERNING LAW, e.g. the laws of Spain], and disputes will be heard by [COURTS, e.g. the courts of Madrid, Spain]. If you are a consumer, this does not deprive you of the protection of the mandatory laws of the country where you live.

If any provision is found unenforceable, the rest continues in effect. Questions about these terms go to [support@pacts.io].